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How do I get my documents to AVS?

We suggest you send documents via UPS or FedEx for 10:30 a.m. delivery. Packages sent for delivery before we open (9:00 a.m.) are sometimes brought back later in the day because no one is available to sign before 9:00 a.m.

Please note: ALL packages should be shipped to:

American Visa Service

53 W Jackson - Suite 1228

Chicago, IL  60604 

US Postal Service packages usually arrive too late for us to submit them to a Consulate or the Passport Agency. We cannot be responsible for late deliveries and may have to charge Rush fees (see this FAQ ) to get your completed work to you by your departure date.

Address and Contact Information...

NOTE: Documents not in our office by 9:30 a.m. (CST) may be submitted the following business day and/or may be charged additional rush fees to meet a date of departure. We suggest you ship documents by UPS Next Day Air as all other options generally arrive after 9:30 a.m. AVS is not responsible for deliveries to our office. American Visa Service, Inc. is not responsible for passports lost, delayed or damaged by any government office, Consulate or delivery service. American Visa is not responsible for the websites of other offices nor for problems with those sites. Fees and/or requirements may change with little or no advance notice. All cancelled orders will incur a 3% credit card fee to cover the fees AVS is charged by Visa/MC/Amex to process charges and refunds.

First time processing a passport or visa?

Please follow the instruction for the Visa or Passport service that you require. If you still have questions, call our office at the number you will find near the end of the process. Our phones are always answered by a member of our professional staff. You won't speak to an answering service or be forced to choose from a list of confusing options.

9 am – 4:30 pm (CST) Monday – Friday

First time processing a passport or visa?

Please follow the instruction for the Visa or Passport service that you require. If you still have questions, call our office at the number you will find near the end of the process. Our phones are always answered by a member of our professional staff. You won't speak to an answering service or be forced to choose from a list of confusing options.

9 am – 4:30 pm (CST) Monday – Friday